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AI Tools 1 day ago

shops are blocking AI shopping agents now. fair enough or daft?

by Fergus M.

saw this yesterday, a bunch of retailers are shutting out third party shopping agents. the realreal one is the funny bit, they hold an item for 20 mins when you put it in your cart and reporters used meta's muse agent to keep stuff on hold for hours so nobody else could buy it. amazon blocked muse fast too, while pushing its own assistant we get the human version of this at the shop. someone rings to reserve a groupset, never turns up, we cant sell it for a week. so part of me gets it but then whats the point of an agent if every shop slams the door?? feels like it ends with every big site only allowing its own bot and the open one cant buy anything. is there a version where shops let agents in but with rules, like a deposit for holds or something

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Comments

Aisha Khan 1 day ago

Fergus, the deposit idea is closer to the answer than the blocking is. The cart hold is the visible problem, but the reason the banks are reportedly moving too is liability. When an agent buys something the person didn't want, who eats the chargeback? Card rules assume a human pressed the button. Until that's settled, every merchant's safest move is to say no. What would actually open the door is boring plumbing: the agent carries a scoped token from the shopper's bank, with a spend limit and a list of what it's allowed to do (browse, hold, buy under X). The shop can see that and price the hold accordingly, or ask for a small refundable deposit like you said. Blocking buys time. It won't last once a big retailer works out agents bring customers.

nell_b 1 day ago

small shop here, half my stock is one-offs. if a bot can sit on the only size 10 coat for hours thats a lost sale, no question. id let them browse all day though

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